Last updated on MAY 11, 2024

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 5-7 days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment subject to Courier Company/post office norms. OUTBREAK LAB is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10-20 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk on or info@outbreak.supply

 

Refund & Cancellation

Exchanges

In the unlikely event that your merchandise arrives damaged, you should generate a return or exchange within 24 hours of receiving your order.

Some products may not be available for exchange. Please make it a point to understand which products are eligible before purchasing.

The Outbreak Supply Team must receive and approve your exchange request. Once your request is received and approved, we will arrange for a pick-up at an agreed-upon time.

Once your exchange has been authorized, we’d be happy to process the delivery for the product you chose to exchange the older one with. You can choose to receive a refund in the form of store credit if the items exchanged do not match in value which will reflect in your Outbreak Supply account within 24 working hours from when the product is picked up by our courier partner. However, if you’d like to receive the difference back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.

If you have any questions about your return, feel free to reach out to the Outbreak Team at info@outbreak.supply